Support

Need a hand with Pocket Tour Guide? We're happy to help.

Email us at ptg@zuapp.me — we usually reply within a couple of days. To help us help you faster, tell us your device and, if it's about a specific tour, the city.

Frequently asked questions

How do I create a tour?

Open the app, choose a city, tell us how much time you have and what you're interested in, and Pocket Tour Guide builds a personalized, narrated walking tour with a route between the stops.

The narration won't play.

Narration is generated and streamed, so it needs an internet connection the first time you play a stop. If a story is still being prepared, give it a moment and tap play again. To listen without a connection, download the tour first (see below).

Can I use a tour offline?

Yes. Open a tour and choose Download to save its stops, stories, audio and map. Once downloaded, that tour works with no connection.

How do I ask the guide a question?

Every tour has a chat with your guide — tap Ask to learn more about a stop, get suggestions for real places nearby, or send a photo of something you found and hear its story.

Purchases and credits

Purchases are handled securely through the App Store and Google Play. If a purchase didn't go through, or you think you were charged incorrectly, email ptg@zuapp.me with your order details and we'll sort it out.

How do I delete my account or my data?

You can delete your account and all of its data from inside the app, or see Delete your account for the steps. You can also email us to request deletion at any time.

Privacy & Terms

Read our Privacy Policy and our Terms of Service.